Open a ticket.
Describe your request and you receive a reference number immediately. Our support team will get back to you promptly. For remote support, download Foxtech Support and share the ID and password it displays.
Share your screen
We see your screen, take over the mouse if you like and transfer files. Nothing to install.
- Download Foxtech SupportOne click, the file is saved directly.
- Start the programDouble-click, no installation required. It displays an ID and a password.
- Grant accessShare the ID and password with us, for example 123 456 789
For Windows · 25 MB. On a Mac or Linux? Get your version here
Starting the program grants access for this session only. You see everything we do and can end the connection with one click.
Open a ticket
You get a reference number straight away. Feel free to email screenshots with that number in the subject.
- Hours
- Mon to Fri, 8 am to 6 pm CET
Frequently asked questions
Is remote support secure?
The connection is end-to-end encrypted. Nobody can access your computer without your ID and password, and every session ends when you close the program.
What does a support case cost?
Support is included in our managed IT contracts. Without a contract we bill by time and tell you the rough cost upfront.
Do I need to install anything?
No. The file runs directly. For computers we look after regularly, we can set up permanent access on request.